Terms & Conditions

1. Definitions

“The Company” – means Green Acres Cleaning Services L.L.C, Dubai OR/AND Green Acres Landscape & Gardening Services L.L.C, Dubai.

“Staff” – means the person or firm carrying out services on behalf of the Company.

“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the UAE Companies to whom the Service is supplied by the Company.

“Service” – means the Services carried out on behalf of the Company as per Trade License.

“Visit” – means the visit to the Client’s service address by the Staff in order to carry out the Service.

2. Contract

2.1. These Terms and Conditions represent a contract between Company and The Client.

2.2. The Client agrees that any use of The Company’s services, including placing an order for services by telephone, email, Mobile App or website forms shall constitute the Client’s acceptance of these Terms and Conditions.

2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.

2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

2.5. The Company operates a minimum charge of 2 hours per visit.

3. Payment

3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official purchase order providing there is evidence of written or verbal confirmation to proceed via email correspondence, Calls, Whats App and Greenacres Mobile Application between the parties.

3.2. Payments of fees:  For hourly, daily and weekly services, payment must be made in advance. For monthly and yearly contracts, fees are due within the dates stated on the invoice.

3.3. Monthly Penalty charge of AED 500 or 10% of the invoice value (whichever is higher) will be charged on late payments. Where payment has not been received, we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.

3.4. Any expenses incurred whilst working on your behalf will be charged and appropriate records will be kept and will be available for inspection.

3.5. Consistent late payment will incur a 50% pre-payment for all future work.

3.6. We have a statutory right to interest and compensation for debt recovery costs under the late payment legislation if not paid according to agreed credit terms. The penalties and interest will apply to all businesses regardless of size as mentioned in clause 3.3 above.

3.7. Unless otherwise expressly stated, all prices shall be in AED (UAE Dirham).

3.8. We shall invoice monthly or at the end of a project dependent on the agreed terms.

3.9. All quotations offered by us are deemed valid for a period of 15 (Fifteen) days, after which time we reserve the right to revise the said quotation.

4. Equipment

4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment, they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.

4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Staff.

4.3. If the Client requires the Staff to use their own materials and equipment including vacuum cleaner, lawnmower the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

5. Checklists

5.1. We shall provide the client a checklist on request or ask all clients to leave a list of priorities for the Staff. This means that the Staff can tick off top to bottom what they are able to do within the allotted time.

6. Refunds

6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 24 hours and this will be rectified.

6.2. Refund will be issued only if the Client has cancelled a visit within the allowed time (24 hours) prior to the start of the cleaning/gardening session and a payment has been already received by the Company.

6.3. Refund will be issued if a Staff does not attend a visit, payment for which has been already received by the Company.

7. Cancellation

7.1. The Client agrees to pay the full price of the service visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Staff cannot let themselves in. If keys are provided, they must open all locks without any special efforts or skills.

7.2. If the Client needs to change the service day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required.

Please note that the Company cannot guarantee that the same operative will be available on a new day and at the time the Client requires. Any changes in the service schedule are subject to availability.

8. Termination

8.1. The Client may terminate the contract by giving 30 days prior notice in writing once the initial contracted term has ended.

8.2. If the Client wishes to terminate the contract within the initial contracted term, The Client must pay the outstanding balance for the remainder of the contract.

9. Claims

9.1. The Company’s public liability insurance will cover damages caused by a cleaning operative working on behalf of the Company up to AED 1,000,000.00. In order to keep our prices competitive, all claims are subject to an excess of AED 700 payable by the client.

9.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.

9.3. While the Staff make every effort not to break items, accidents do happen. For this specific reason, the Company requests all expensive and irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning staff.

9.4. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, artificial grass etc.) are assumed sealed and ready to clean without causing harm.

9.5. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation, as well as legal fees, may incur.

10. Complaints

10.1. All complaints are taken seriously. If you are not happy with any aspect of our services, please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.

10.2. If the Client is dissatisfied with a currently occurring service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling +97156 998 5904 or +97143388043. Please do not wait until the service is ending.

11. Liability

11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company operatives may arrive with a delay or the visit may be re-scheduled.

11.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning / gardening job not complete due to the lack of water or electricity 2. Third-party entering or present at the Client’s premises during the cleaning process;

11.3. Any existing damage to Client’s property in the form of old stains/burns/spillages/blockage/leakage etc. which cannot be cleaned/removed completely by the staff.

12. Supplementary Terms

12.1. The Company, reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks change.

12.2. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

12.3. Estimates of how long it will take the staff to complete the job are based on the information provided and may differ from the actual time taken to complete the job.

12.4. The Client understands that the price he has been quoted may vary according to the condition of property and room sizes etc.

12.5. The Company shall endeavor to arrange a replacement Staff if your regular Staff cannot attend a scheduled visit, and will inform the Client prior to the visit.

12.6. Post Construction Cleaning Service (Builders Cleaning), Event Cleaning or badly neglected homes/gardens/pools may take up to three times longer than a well-maintained home requiring general cleaning. Therefore, the Company advises the Client to ask for our specialist services such as Deep Cleaning, Garden Fix etc.

12.7. The Staff are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.

12.8. All fragile and highly breakable items must be secured or removed.

12.9. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.

13. Our Guarantee

13.1. The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realizes, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with our service, Company’s operative will come back to the Client’s premises and re-address those areas free of charge.

Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original service was undertaken.